FAQs
1. How can I contact you?
You can reach us via email at petpawdirect@gmail.com. We aim to respond to all inquiries within 24 hours.
2. Where are the products being shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations to ensure efficient delivery. The specific shipping origin may vary based on the product you order.
3. Can I get a refund on my product?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What is the process for returning an item?
To initiate a return, please contact us at petpawdirect@gmail.com. We will guide you through the return process and provide you with the necessary instructions.
5. Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for a complete list of exceptions.
6. How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
7. What should I do if I receive a damaged or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us immediately at petpawdirect@gmail.com so we can evaluate the issue and resolve it promptly.
8. Can I exchange my item for a different one?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on the shipping carrier's website.